My name is Mike Holsinger and I am the owner of Surprise Car Care. My dream, ever since I was a little kid, was to work on cars… It started with working on small engines from my go-karts
and moved to working on the family vehicles as a teenager. Fixing things just comes natural
to me and I always enjoyed learning how things worked, especially cars!
As a young adult working in the auto repair business, I saw a need. I saw client after client going through these shops and it was just a revolving door. There was no real service being provided per say and consequently, no loyalty. Sure, their vehicle was getting fixed but it was a drop it off and it will be ready by 4pm
kind of thing. Time and time again I saw customers leaving not really understanding what was needed or why. I vowed when I was able to open my shop, I would found it with the mission to fix it right the first time while providing the highest level of customer service possible.
One of the most valuable lessons that I have learned in my years in the car business is that when you treat someone right, they will come back!